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akt is a registered charity offering routes into safe housing and support services to LGBTQ+ young people, at risk of, or experiencing homelessness or a hostile living environment.

The charity supports young people aged 16-25 into safe homes, employment, education or training in a welcoming environment that celebrates the diversity of LGBTQ+ identities. In collaboration with Fat Beehive, we redesigned and developed the charity’s website on WordPress.

Credits

Brand Refresh: Zoe Tang

UX Design: Eva Kamenetski

Copywriting: Lily Hannigan and Georgie Matthews

Developer: Sofiia Bondarenko

Tone of Voice

Lutalica helped akt establish a consistent tone of voice that would resonate with their target demographic. With this in mind, we created a set of tone of voice guidelines and updated existing blog posts and resources with a more conversational and informal style, whilst still highlighting serious topics and key support services.

Sitemap and Wireframes

Our UX designer did a full audit of akt’s website, making the site more accessible and user-friendly, something the client brought up as a priority. The new website now has an improved structure, layout and functionality, both improving user experience and enhancing SEO. Lutalica also assisted with creating a live chat feature on the charity’s website, making the experience of service users seeking support clearer and more direct.

Copywriting

Lutalica helped akt improve its website by assisting with copywriting, including updating support resources and adding robust text to the site’s homepage. We ensured that all of the site’s text was clear, concise and accessible. We re-worked akt’s expansive bank of blogs, resources and support pages to enhance the charity’s online visibility and reach, with SEO-informed content production.

Website Maintenance

We worked together with akt to come up with a website maintenance strategy. Doing so ensured that all of the information on the charity’s website, including blog posts and support resources, wer