Privacy Policy

Last reviewed and updated: 1 July 2024

Studio Lutalica CIC strives for transparency and trust when it comes to protecting your privacy and we aim to clearly explain how we collect and process your information. It’s important to us that you should enjoy using our products, services, and website(s) without compromising your privacy in any way. This policy outlines how we collect and use different types of personal and behavioural information, and the reasons for doing so. You have the right to access, change or delete your personal information at any time. Alternatively, you can get in touch directly with us at hello@lutalica.studio.

Our policies will be updated from time to time. Please refer back regularly to keep yourself updated.

This policy applies to “users” and “customers” (or “you”) of Studio Lutalica CIC; that is anyone registering or interacting with any product or service from any of Studio Lutalica CIC businesses. This includes event attendees, subscribers, registrants, website users, app users etc.

Collection and use of your information

The information you provide us, and that which we gather based on your activity, helps us to deliver more relevant content as well as create a more seamless experience across the products and channels through which you may access that content.

We collect and store some information about you in order to deliver products and services to you. We share some of that information with trusted suppliers (including payment providers and postal services) to ensure the delivery of those products and services, or to give personalised recommendations on things we think will be of interest to you. We also collect information when you use our products and services and further details are provided below.

Information we collect

Information you provide us which we need in order to provide you with our services and products

There is certain personal information that we need in order to provide the products and services that you have chosen. Examples of details we collect in order to add you to our freelancer database include:

• Name
• Pronouns
• Email address
• Phone number
• CV
• Day Rate
• Country
• Industry

Information we collect through your use of our products

When you use any of our online platforms we collect information that helps us to deliver the service you have chosen and to improve your experience. This is done through cookies and other technologies. Examples of the type of information we may collect are:

• Browser
• Email Provider
• The pages you read on our websites and how you got to them
• Device
• IP address
• Internet Connection
• Location (in some cases)

You can also volunteer to disclose additional information which may not be essential for us to deliver a service to you. By providing it you help us to ensure we communicate with you in a way that’s most relevant, useful, and engaging for you.

Information we receive from third parties

We occasionally work with third parties who provide additional information that you have shared with them, such as your telephone number. Some third parties may also share information about your interaction on our sites to help us personalise our services to you. More information can be found in the Audience Profiling section below.

Information we do not track

We do not track or collect any sensitive information about you. This includes race, religion, ethnicity, and political opinion.

How we use your information

We primarily use your information for the purpose of delivering the products and services that you have chosen and to personalise our interactions (including advertising) with you. For further details about this, and other ways we may use your information, please read the sections below.

To provide services;

• To manage your privacy preferences and to ensure you only receive communications that you have requested, which may include using your details to suppress you from communications.
• To provide general location-based services (e.g. the region or country you are in), advertising or search results for our content.
• To detect and reduce fraud.

To deliver marketing and advertising

We need your consent to use your information for some specific purposes such as marketing, brand response communications, and personalised advertising. Ways in which we will use your information if you consent are as follows:

• We may send marketing communications via a range of channels including email and you can opt-out of these at any time. If you give us marketing permission, we may contact you to tell you about special services within Studio Lutalica CIC.
• We may pass your information to specially selected third parties who would like to contact you with information regarding their own products and services such as other subscriptions, events or content services.  Those parties are responsible for their use of your data and you should read their privacy policies carefully. For more information on how we work with third parties please see the section below.
• In order to deliver advertising and marketing messages that are relevant to you, we may use the information we hold about you, including details that we collate from your use of our services or third parties, such as more precise information on your location, to ensure that the advertising you see is of interest to you.

Other uses of your information

Other than where we have asked for your consent, we mainly rely on two other separate bases to lawfully use your information. First, we need to use your information in certain ways to provide our products or services to you, in accordance with our contracts with you. In this case, it is necessary for us to use your information so that we can deliver the products or services you have chosen. Second, as described in more detail below, in certain cases, we may use your information where necessary to further our legitimate interests, where those legitimate interests are not overridden by your rights or interests:

• To measure customer and user response and engagement with our products and services such as online content and email newsletters. This may include sharing your information with third parties who help us to analyse and measure these things.
• To ensure our products (including websites and apps) are compatible with the browsers and operating systems used by most of our visitors.
• To help us improve our customer and user experience and to support in new product development. We may send customer satisfaction surveys and market research questionnaires (for which we may share your information with third-party suppliers employed by us).
• To create audience profiles for personalised advertising, marketing, or research and development on and off our websites – See Audience Profiling and Social Media sections below for more detailed information.
• To detect and reduce fraudulent activity and for other security-related purposes such as to help us protect against harassment, IP infringement, crime, or other security issues.

You have the right to object to any of the above uses of your information, please contact us if you wish to do so. We will consider all objections reasonably, but there may be legal reasons where we deem that the use of your information is still appropriate. We will explain our decision to you in a timely manner.

Social media

Studio Lutalica CIC publishes content on social media platforms e.g. Twitter, Facebook, Instagram through both “organic” and “paid” methods to reach current and potential clients:

• “Organic” methods describe where content and/or offers are published onto a social platform so that they may appear in your social platform’s content, without being promoted or forced to appear more prominently, e.g. Studio Lutalica CIC’s Facebook Page.
• “Paid” methods describe where content and/or offers are published onto a social platform so that they will appear more prominently, or be shown to users that do not currently follow Studio Lutalica CIC social pages e.g. a promoted tweet on your Twitter Timeline.

We may place one or more social media platform “tags” on our website in order to better understand how Studio Lutalica CIC may be of the best value to you by providing you with the most relevant content available according to what you have chosen to read on our own websites. These tags only record information around events to help us understand if you are registered with us, so that we may use your reading preferences to provide more relevant content and/or offers to you, on social media platforms, e.g. removing subscription offers from your feed if you are a current subscriber.

We do not have direct access to your personal data on your social media platforms.

How we use your details for audience profiling

To enable us to personalise the content and advertising you see (including on social media), we may use your interaction and browsing behaviour or preferences (such as how and what you read on our websites and our apps) to create audience profiles. This is to enable content and message personalisation, and in some cases, advertising to be delivered to you or a group of users (an audience) with similar interests to you. This can be done both on our site and on those of third parties. Please see our Cookie Policy for more information.

We may analyse your individual information to create a profile of your interests and preferences as a part of an audience. These insights are used to help us make marketing decisions so that we can ensure our messages are relevant to you. There are times we may use additional information available from external sources to help us do this effectively (see How we work with third parties section below).

You can choose to opt-out of our audience profiling activity if you wish. This does not mean that you will no longer see advertisements, it just means that the advertisements you will see are no longer personalised to your interests. Please contact us to do so.

How we work with third parties

As mentioned, in some instances, we disclose personal information to third parties when it is necessary to deliver a service or product or to help us improve your experience with us, or when we are required to do so by contract or law. “Third parties” include agents, subcontractors, sponsors, and other associated organisations. We have in place contracts to ensure the information remains secure and limited in use, and if we do not have a legitimate business reason to pass on your information, we will ask you to give consent first. Some examples of when we share your information are below:

• When we send you an email or a push notification, these are delivered by marketing platforms. As part of this service, certain information such as message opens, clicks, and formatting are recorded to help deliver the best email experience.

• When we test and launch new products, services, or offers, we may work with trusted third parties to support us.

• We also employ third parties to carry out statistical analyses and conduct surveys on our behalf, to support our advertising and content production efforts respectively

• To provide information for auditing purposes by official regulators.
• To enable third parties such as advertisers or sponsors to contact you with information about their own products and services that may be of interest – only if you give explicit permission for us to do so.

Third parties who pass information to us

We may also work with third parties to identify individuals who may be interested in our products and services or in some cases our sponsors/advertisers’ products and services. These third parties may give us access to your personal information if you have allowed them to do so. In any communication you receive from us, through these third parties, we make sure to identify ourselves (and them) so that you know who has access to your information.

IMPORTANT: Please note that the collection, use, and disclosure of information by these third parties are described in their own privacy policies, and consequently may differ from that set out in Studio Lutalica CIC’s Privacy Policy. We are not responsible for those third-party privacy policies, and you should ensure that you have read and understood all applicable privacy policies before proceeding.

Retaining and storing your information

Retention policy

We securely store your information and hold it for as long as we need to in order to provide our services and products to you in accordance with (i) applicable law, or (ii) as long as is set out in any relevant contract you have with us.

We review our retention periods for personal information regularly. If you have not interacted with us in any way, we will generally no longer hold your information after 5 years (although this may be shorter for individual businesses (you can confirm by contacting us)). Sometimes we may need to keep it for longer periods such as tax and other financial regulatory reasons, this would typically be 7 years. We would only keep it for longer than this if we are required to by law.

If you request for us to no longer contact you, for example with marketing communications, we will retain the minimum amount of information about you so that we can ensure we remove you from any future communications. Please note that if you ask us to completely remove all information about you, and you subsequently use our products and services at a later date, we will no longer be able to recognise your previous request to not be contacted, which is why we would keep it and suppress it in line with industry standards.

Storing and transferring information internationally

As the internet is a global environment and we work with third parties across the globe, collecting and using your personal information may involve the transfer of this information internationally, including outside of the European Union. By using our products and services you acknowledge and agree to your personal information being transferred in this way, including to jurisdictions outside the EEA.

We maintain strict policies to ensure all information that is transferred is done so safely and securely.

Keeping your information safe

We take information security seriously and have policies and procedures in place to ensure the information we hold on you remains safe. We limit who has access to your information and ensure that those who do are bound by contracts to keep your information availability restricted and safe.

Individuals under 16

Studio Lutalica CIC does not intentionally, or knowingly, process personal information from individuals under the age of 16. When necessary, users under the age of 16 will be told not to submit any personal details. We will make every effort to delete any details of such users where a parent or guardian has informed us that these details have been collected.

External links

This privacy policy only applies to Studio Lutalica CIC’s use of data, Our websites, services, or products may, from time to time, contain links to, use, or be on external sites. Studio Lutalica CIC is not responsible for the privacy policies or the content of such sites and we recommend that you read the privacy policies on any external sites you use. Similarly, if you are directed to our website from a third party we are not responsible for the privacy policy or practices of the third party. We strongly recommend you read their policy.

Cookies

Cookies are small files that are created in your web browser when you visit any of our websites.

You can find more information about the types of cookies that we and certain third parties use, why we use them, and how to manage them in our Cookie Policy here.

Changes to this policy

From time to time, we may make changes to the privacy policy. This may be in relation to changes in the law, best practices, or changes in our services. These changes will be reflected in this statement, so you should check here regularly.